SHOBI Group - Customer Service (Non-Voice Process) Position
Join the dynamic team at SHOBI Group and contribute to the growth of a leading Business Management and Software Development company.
🏢 About the Company
SHOBI Group is a distinguished Business Management and Software Development company with a rich legacy of offering innovative solutions to businesses. The group excels in providing tailored services across a range of industries, helping clients optimize their operations and achieve their goals. With a focus on improving business efficiency, SHOBI Group provides services like Corporate Solutions, Accounting Solutions, Financial Solutions, HR and Payroll Solutions, Banking Solutions, and Outsourcing Services in Trade and Finance.
Our team boasts deep expertise in understanding the challenges faced by businesses, both national and international, offering innovative solutions to help them grow in today’s competitive landscape. SHOBI Group helps clients manage complex operations through advanced technologies, streamlined software platforms, and cost-effective strategies that ensure long-term success.
At SHOBI Group, we are committed to making business management simpler, smarter, and more efficient. By partnering with us, businesses can leverage our expertise to meet challenges head-on, implement solutions, and elevate their operations to the next level.
🎯 Role Overview
Position: Customer Service (Non-Voice Process)
Location: Rajajinagar, Bangalore
Experience: 0-2 years (Freshers are encouraged to apply)
Salary: ₹2.5 – 3 LPA + Shift Allowance
Interview Mode: Face to Face (Bangalore applicants only)
SHOBI Group is seeking enthusiastic Customer Service Representatives for a Non-Voice Process role. The selected candidate will handle customer service queries via email, chat, and other written forms of communication. This is an excellent opportunity for freshers or individuals with minimal experience who are eager to build a career in customer service.
If you’re passionate about providing excellent service, possess strong communication skills, and are comfortable using MS Office tools, we encourage you to apply for this position. The role offers a chance to develop key skills in customer interaction, problem-solving, and business communication while contributing to the success of SHOBI Group.
💼 Key Responsibilities
- Handling Customer Queries: Respond to customer queries and resolve issues through email, chat, and other written communication channels.
- Issue Resolution: Investigate customer concerns and resolve them in a timely and efficient manner, ensuring customer satisfaction.
- Documenting Interactions: Accurately document customer interactions, actions taken, and follow-up needed.
- Providing Product/Service Information: Offer detailed information regarding SHOBI Group’s products, services, and solutions to customers.
- Maintaining Records: Ensure customer information and communications are properly logged and organized in the CRM system.
- Collaboration: Work closely with other teams to address customer concerns and escalate issues as required.
- Performance Tracking: Meet key performance indicators (KPIs) for customer service excellence, such as response time, resolution time, and customer satisfaction.
- Continuous Learning: Keep up to date with SHOBI Group’s offerings to provide the most accurate and relevant information to customers.
📋 Requirements
Experience:
- 0-2 years of experience in customer service (Freshers welcome).
- Prior experience in non-voice processes or other customer service roles is a plus but not required.
Key Skills:
- Strong communication skills in English (written).
- Proficiency in MS Office tools (Word, Excel, Outlook).
- Problem-solving: Ability to understand customer issues and offer appropriate solutions.
- Attention to detail: Accurately record customer interactions and maintain organized records.
- Time management: Handle multiple customer queries effectively while meeting deadlines.
- Teamwork: Ability to work collaboratively with colleagues and management.
💰 Compensation & Benefits
- Salary: ₹2.5 – 3 LPA, depending on experience and qualifications.
- Shift Allowance: Additional shift allowance provided.
- Work-life Balance: Flexible working hours and a healthy work environment.
- Career Development: Opportunities for professional growth and skill enhancement.
- Comprehensive Benefits: Access to health insurance and other employee perks.
🌟 Work Culture
- Innovative: Work in an environment that encourages creativity and problem-solving.
- Supportive: Receive guidance and mentorship from experienced colleagues and management.
- Inclusive: A diverse and inclusive work environment that values every team member.
- Goal-Oriented: Focused on delivering high-quality service to customers and clients.
- Collaborative: Teamwork is at the heart of our culture, ensuring the collective success of all.
🎓 Growth Opportunities
- Professional Development: Continuous training on customer service excellence and product knowledge.
- Career Path: Potential to move into higher roles within customer service or other departments based on performance.
- Skill Enhancement: Learn and grow your skillset through hands-on experience and training.
- Mentorship: Get guidance and mentorship from experienced professionals in the company.
📝 Application Process
- Step 1: Review the job description and ensure you meet the required qualifications.
- Step 2: Update your resume to reflect your relevant skills and experience.
- Step 3: Email your resume to shivanjali.jagtap@shobigroup.com.
- Step 4: If shortlisted, you will be invited for a face-to-face interview at our office in Rajajinagar, Bangalore.
- Step 5: Successful candidates will receive an offer and join the SHOBI Group family.
📱 Stay Connected
For further queries or information, feel free to reach out to:
- Email: shivanjali.jagtap@shobigroup.com
- Website: www.shobigroup.com